Frequently Asked Questions

No! It is not possible to place order for individual items. Our products are in packs and cannot be subdivided than stated. Information about pack contents can be found in the Product Descriptions on individual products.

It's not possible to mix colours in a PACK as it comes in a prepacked single colour only.

Once the order is dispatched to courier, you will receive a notification for the package with a link and tracking number to follow.

It is possible only for unprocessed orders. We do not accept any cancellation requests on order(s) that have been fully processed for packaging. Before logging in the request for cancellation, we recommend to check the status of your order.

In the event your order cannot be submitted, contact our support team to quickly resolve the issue, or assist you with an alternative method to submit it.

Yes, we do accept all major Credit and Debit cards and PayPal for Payments.

Yes. VAT is included in orders from the UK. Customers can still checkout without entering VAT no, it is not mandatory.

You can enter the code at the checkout. Unless specified, codes are not valid when used on discounted items. Only one discount code can be used at a time, you cannot combine any other offers.

All discount codes work on items with full price only.

If your order was declined, you need to check your billing address to make sure it's the same as your statement. If you enter the correct address, please check the security settings on your account at your bank.

Currently we do not ship outside of the UK.

We use DPD services to deliver orders in the UK.

Free shipping is available on a purchase of more than £299.

The cost for delivery of a box of up to 20Kg within the UK is £10.

For sure! Pick up your items at our warehouse after you have placed an order with Shipment Method PickUpInPerson selected. Read PickUpInPerson Detailed FAQs in our SHIPPING POLICY.

If you don't like your order and want to return it due to a genuine reason, you need to log in or sign in to your account on our website and follow the steps to complete the request. Note: We won't be able to process intime refunds for orders returned that don't follow our return procedure as it  will cause delays from few days to weeks. Please see our REFUNDS POLICY for details.

Refunds duration depends on Payment Method. It may take 7 to 9 working days (from the day we received back your returned items) to process your refunds and credit it back to your account. For details see our REFUNDS POLICY.

We upload new products on weekly basis. Don't forget to check us out for New Arrivals.

Yes, we do display images of colour in a pack on our website.

Yes. You can use the model photos on your website but please be notified, we can't give proof of our consent  as we won't involve ourselves in disputes involving other websites clashing using the same pictures.

You need to update your internet browser to see our site. We rarely experience technical difficulties with our server. A quick refresh will solve your issues. If a refresh isn't working be sure to perform a cache refresh.

Yes! We have a presence on Facebook, Instagram and Youtube social networks. You can find our social media links at the footer of our website.

Appointment  is not required for our store visit.  If you stop by during our opening hours (10am – 6pm Mon – Fri), we will be more than happy to help you find exactly what you're looking for.